Privacy Policy
Last Updated: Jun 27, 2025
Thank you for choosing Calldock ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Voice Agent platform. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Phone numbers: Submitted by website visitors for callbacks.
- Calendar information: Only if the user connects their Google to create calendar events via our AI agent.
- Gmail Access: Only if the user connects their Google to send emails via our AI agent.
- Account information: Email, name, and login credentials.
1.2 Call and Conversation Data
- Call recordings and transcripts
- Call duration, timestamps, and summaries
- Intent classification
1.3 Technical Data
- IP address and device/browser information
- Usage data and interaction metrics
1.4 Training Data
Data you upload for training agents, such as website content, text documents, etc.
2. How We Use Your Information
- To handle real-time callbacks and conversations
- To enable meeting scheduling through Google Calendar
- To classify call intent and trigger workflows (via Zapier)
- To send summaries and call details via email and Slack
- To provide analytics and call logs
- To enhance user experience and platform functionality
3. Data Storage and Security
Calldock stores only essential user data like phone numbers and account details. All call-related data (recordings, transcripts, summaries, intents) is stored with our voice infrastructure provider.
We use best practices to safeguard your data, but no system is 100% secure.
4. Third-Party Integrations
We integrate with:
- Google Calendar: For scheduling and calendar syncing.
We do not use data obtained from Google Workspace APIs to train generalized AI or ML models. This includes calendar data accessed through Google Calendar integrations. If any third-party services are used (e.g., voice infrastructure), we ensure they comply with the same principles. - Gmail: We use Gmail to send emails on your behalf if enabled.
We do not read your inbox or use Gmail data to train any models. Gmail access is limited to sending emails only, and users can disable access anytime. - Slack: For sending call summaries and alerts
- Zapier: For triggering custom workflows
These services may access your data based on your use of the integration. Please refer to their respective privacy policies.
5. Data Sharing
We may share data with:
- Service Providers: Including voice infrastructure partners
- Third-party Integrations: As authorized by you
- Legal Authorities: When required by law or legal processes
We do not sell your personal information.
6. Your Rights
You may have the right to:
- Access your personal data
- Request corrections or deletions
- Restrict or object to processing
- Receive a copy of your data (portability)
To exercise these rights, contact us at support@calldock.co.
7. Cookies and Tracking
We may use cookies and similar technologies to track user behavior and improve experience. You can manage cookie preferences in your browser settings.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated date. Continued use of the service after updates constitutes acceptance.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at:
Email: support@calldock.co
11. Google API Disclosure
Calldock's use of information received from Google APIs will adhere to the Limited use of user datarequirement of theWorkspace API User Data and Developer Policy
We only use Gmail access to send emails on behalf of the user when explicitly enabled. We do not read, store, or share Gmail content. Users can revoke access at any time.